joya9 win Privacy Policy

This Privacy Policy ("Policy") applies to all services and operations of the joya9 win platform. When you open an account, play games, or use any service on joya9 win, you voluntarily agree to comply with the terms of this Policy. This Policy is supplementary to our Terms and Conditions and both documents should be read together.

We believe that keeping your personal information secure is not merely a legal obligation — it is a core principle of our service. Please read the detailed sections below carefully.

Scope of Information Collection

1.1 Information You Provide Directly

When you register on joya9 win or use our services, we may collect the following information:

• Full name, date of birth, and national ID number.
• Email address and mobile number.
• Bank account details or mobile wallet information (such as bKash, Nagad, Rocket).
• Username and password (stored in encrypted form).
• Any messages or requests you send to the support team.

1.2 Automatically Collected Information

When you browse our platform, certain technical information is recorded automatically:

• IP address and device identifier information.
• Browser type and operating system.
• Login time, session duration, and pages visited on the platform.
• Cookies and session data (see the Cookie Policy below).

1.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, joya9 win may sometimes receive information from legitimate third-party verification agencies. This information is used solely for security purposes and is not used for any other purpose.

Purpose of Information Use

We use your information only for specific, clear, and lawful purposes. These include:

• Creating, verifying, and managing accounts.
• Processing deposits, withdrawals, and other financial transactions.
• Ensuring the security of your account and preventing unauthorized access.
• Providing customer support and resolving issues.
• Sending notifications about relevant promotional offers and bonuses (if you have given consent).
• Improving platform functionality and user experience.
• Maintaining compliance with applicable laws and detecting possible irregularities.

We do not sell your information to any third party, and information relating to you is used solely to provide services connected to your account. To ensure responsible gaming, we may monitor your activity in accordance with our Responsible Gaming guidelines where necessary.

Information Storage and Security

3.1 Retention Period

We will retain your information for as long as your account is active and as long as is necessary to operate the service. Even after an account is closed, certain information may be kept for a defined period to meet legal or regulatory requirements.

3.2 Technical Security Measures

joya9 win uses industry-standard security technology to keep your information safe:

• SSL (Secure Socket Layer) encryption — every data transfer is encrypted.
• Password hashing — your password is never stored in a readable form anywhere.
• Two-factor verification (OTP) — activated during suspicious logins or transactions.
• Regular security audits and system reviews.

3.3 User Responsibilities

You also play an important role in keeping your account secure. Please keep your password confidential, do not share it with anyone, and end your session after logging in from an unfamiliar device. If you notice any unusual activity on your account, notify our support team immediately.

Information Disclosure and Third Parties

4.1 Service Provider Partners

We work with certain trusted third-party organizations to operate our services — such as payment processors, identity verification agencies, and technology infrastructure providers. These organizations receive information only for their designated tasks and operate under agreements consistent with our privacy policy.

4.2 Legal Obligations

We may be required to disclose necessary information under a court order, direction from a regulatory authority, or any other lawful legal process. In such cases we comply with applicable law and provide only the minimum information required.

4.3 Business Transfers

In the event of a future business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances we will notify you in advance and the provisions of this Policy will remain in force.

Cookie Policy

5.1 What Cookies Are and Why They Are Used

A cookie is a small text file stored in your browser. joya9 win uses cookies for the following purposes:

• To keep your session active and reduce the need to log in repeatedly.
• To remember your preferences and language settings.
• To analyse and improve platform performance.
• To strengthen security measures.

5.2 Cookie Control

You can accept or reject cookies from your browser settings. However, disabling certain cookies may cause some platform services to not function properly. We use only functional and analytical cookies and do not place third-party advertising cookies without your consent.

Your Rights and Controls

As a joya9 win user, you have the following rights over your personal information:

• Access: You may request to view details of the personal information we hold about you.
• Right to Correction: If any of your information is incorrect, you may request that it be corrected.
• Request for Deletion: In certain circumstances you may request that your information be deleted; however, if legal or contractual obligations exist, it may not be possible to delete all information.
• Opt Out of Marketing: You may stop receiving promotional messages at any time.
• Data Portability: You may request an export of your information in a readable format.

To exercise any of the above rights, please contact our customer service department. Our support team is available seven days a week, twenty-four hours a day to assist in both Bengali and English via live chat and email. You can also visit our FAQ section for answers to common questions.

Protection of Minors' Information

All services on joya9 win are for individuals aged 21 and above only. We do not knowingly collect personal information from any minor. If we suspect that a minor has registered in any way, we will immediately suspend that account and delete the associated information. Parents and guardians are urged to monitor their children's online activity.

Changes to the Policy

joya9 win reserves the right to update this Privacy Policy at any time. If significant changes are made, we will publish a notice on the platform or inform you via your registered email. If you continue to use the service after a new policy is published, that will be considered your acceptance of the updated policy. The date of the most recent update will always be shown at the top of this page.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Live Chat: Direct chat support on the platform — available 24/7.
• Email: [email protected]

We will try to resolve all your requests as quickly as possible. For more information about our platform, please read the About Us page.